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FAQs 1

FAQs

General Information

Where is the facility located, and how can I get there?

The property is easily accessible:
- By metro: Termini station (Lines A and B) is just a few minutes’ walk away.
- By train: Roma Termini station is about a 3–5-minute walk away.
- From the airports: Fiumicino (FCO): take the Leonardo Express train to Termini; Ciampino (CIA): take the shuttle bus to Termini
- By car: From the Grande Raccordo Anulare (GRA): take the exit toward Roma Centro / Via Tiburtina or Via Prenestina. Continue toward Stazione Termini, following the signs for the city center. Once in the Termini area, follow signs for Via Cavour / Piazza dei Cinquecento, then proceed to Via Principe Amedeo

What languages are spoken at the front desk?

Italian, English, and Spanish.

Are children allowed to stay at the facility?

Yes, children over the age of 7, accompanied by a parent or legal guardian.

Are pets allowed?

No, pets are not allowed.

Is there a visitor's tax?

Yes, €6.00 per person per night, for a maximum of 10 nights. Children under 10 stay for free.

Check-in/Check-out

What time can I check in and check out?

Check-in begins at 2:00 PM. If you arrive early, you can leave your luggage at the property.
Check-out is by 11:00 AM.

How does check-in work at the facility?

We will contact you before your arrival.

Is it possible to check in early?

Upon request and subject to availability.

Is it possible to check out later?

Upon request and subject to availability.

Facility and Services

Is there a shuttle service to and from the facility?

No, but you can book a taxi or private car service for a fee.

Is there parking on-site?

No, but there are several private paid parking garages nearby.

Is there a charging station for electric cars?

No.

Does the building have an elevator?

Yes.

Does the property have a concierge service?

No.

Is there a luggage storage service available?

You can leave your luggage at the property.

Does the property have Wi-Fi?

Yes, it's free for guests.

Rooms

What amenities are available in the rooms?

Kettle, coffee maker, minibar, towels, shower gel.

Are cribs and cots available?

No.

Do you have accessible rooms?

No.

Activities, experiences, and events

Do you organize tours and excursions in the surrounding area?

Upon request.

Payments and Cancellations

Which credit cards are accepted for payment?

Visa, Mastercard, Amex.

What are the cancellation terms?

Cancellation policies vary depending on the rate you booked.